Citizen-Centered Service Design Workshop

Public case study | Service design | Workshop facilitation | Spanish | Co-design

Facilitating human-centered design methods for public-sector stakeholders in Spanish.

  • Role: Co-host / design-side facilitator
  • Format: Remote workshop series
  • Scope: Workshop planning, design methods, facilitation, exercises, Miro collaboration, participant feedback.

  • Project snapshot

    This page summarizes the project, my role, process, and outcome. Additional visuals and process artifacts will be added over time.

  • Introduction

    I co-facilitated a citizen-centered service design workshop for public-sector stakeholders, delivered entirely in Spanish. The workshop introduced UX and service design methods in an accessible way, helping participants explore how citizen needs, institutional workflows, and collaboration practices could inform better services.

  • The challenge

    The participants came from non-design backgrounds, so the workshop had to make methods like user journeys, personas, problem framing, and ideation feel practical rather than abstract. The remote format also required careful structure to keep sessions active and collaborative.

  • My contribution

    • Co-designed a four-session workshop structure combining lecture, examples, teamwork, and feedback.
    • Focused on the design side of the curriculum while my co-hosts supported the business and organizational framing.
    • Used Miro to support remote collaboration and make abstract service design concepts tangible.
    • Presented real project examples to show that UX methods are used in practice, not just as theory.

  • Outcome

    Participants responded positively to the collaborative format and the use of Miro. The workshop showed my ability to adapt UX methods beyond digital product teams and facilitate design conversations across public-sector and cultural contexts.

  • Making design methods accessible

    This work highlights my facilitation and communication strengths. I translated UX and service design methods for Spanish-speaking public-sector participants, making design practice feel useful, collaborative, and relevant beyond traditional product teams.